Shipment processing time:

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders or affected by Covid-19, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or sms.

 

Shipment confirmation & Order tracking:

Once your order is processed you will be sent an email with estimated delivery date or tracking number.The tracking number will be active within 24 hours.

 

Delivery time:

Shipping time varies by location. This is our current estimates:

United States (5-20 Business days)

Europe (8-20 Business days)

 

Possible Delays:

Some shipping carriers are experiencing delays, causing shipments to reach their destination outside their original or expected timeframe. Please follow your tracking number for details with the carrier.

 

Shipping fee(US only FREE SHIPPING)：

Orders value below $49,shipping fee charges for your order will be calculated and displayed at checkout.
Orders value from $49+, US only FREE SHIPPING.

 

Lost or Stolen Packages:

Little Donkey Andy is not responsible for lost or stolen packages that are marked delivered by our shipping partners. Please ensure your address is secure for delivery.

 

Damaged Packages:

Little Donkey Andy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Refund

• 30 Days - Refund ,Return or Exchange

Little Donkey Andy offers refunds ,returns or exchanges for products within thirty (30) days of receipt of shipment in most cases.If 30 days have gone by since delivered, unfortunately, we can’t offer you a refund ,return or exchange.

• Return & Exchange Conditions

Products being sent back must be in original condition (unworn, unwashed, unaltered) with tags including Little Donkey Andy Apparel hangtags attached. It must also be in the original packaging.

Unfortunately clearance sale products can not be refunded. Discount promo codes not valid on closeouts/discontinued products. Returns and Exchange are not available on closeout products or discontinued products.You can get a hint in the product description.

• Return Notes

①A return is an item a customer sends back to a Amazon's fulfillment center. they valuate the condition of each returned item. If they determine that the item is sellable, you are eligible for a full refund. If they determine that it is unsellable (defective or damaged, for example), they assess who caused the damage. Then we decide if you are eligible for a refund.

A returned item is classified as unsellable for the following reasons:

The item is not in the same condition as previously listed.
It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.

②In case of you need a the return, please leave us a message on the customer service support team specifically stating the issue experienced with the product.

③If the return is due the consumer, for instance, the product is as expected, but you changed your mind;choose the size without referring to the size chart of product, resulting in too large or too small), then you are responsible for the shipping fee from returns. The specific fee is based on the shipping company you choose.

④If the product received are damaged or not correct, then the consumer is not required to bear the shipping fee, and no restocking fee will charged to the consumer for the return.

⑤To complete your return, we require a receipt or proof of purchase.

⑥To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same return box.

⑦Please do not send your purchase back to the manufacturer.

 

•  Return & Refund Timeline

Please allow 5-10 business days for your return package to arrive at our warehouse after dropping it off with the carrier. Once your return package arrives our will assess the condition of the product and according to the assessment, the case will be resolved with a full refund, partial refund,discount coupon, or decline of return. Most refunds are refunded within 7 days after we receive and process your return.  You will receive an email confirming that the processing has been completed.

Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 day timeframe. Please follow your return tracking number for details.

Please note, depending on your financial institution it may take up to 10 business days from the processing date for the refund to automatically be applied to your credit card or original method of payment.

 

Return a Gift

If you received a gift and need an exchange or a replacement, you'll need to return the original item and place a new order. But your need provide require a receipt or proof of purchase.If you’re the gift giver, you can request a replacement in Your Orders.

 

• To return a gift

①Go to Little Donkey Andy official website. If prompted, sign in to your account. If you don't have an account, you'll need to create one.Find the order number for the item you want to return.
Note: You can find your "Order ID" on your packing slip or on the shipping notice we emailed you. If you can't locate your packaging slip or email, but have the tracking number from the shipping box, contact us. If you cannot locate the order ID or tracking number, the person who purchased the gift will need to contact us directly

②Please leave us a message on the customer service support team specifically stating the issue experienced with the product.

• Important:

1.Gift recipients aren’t eligible for refunds.
2.If don't a receipt or proof of purchase,not entitled to return and exchange.

 

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

Our does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to our warehouse, please contact Customer Service as soon as possible. Our cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to our warehouse.

 

Exchange

To perform an exchange, please return your order using the return process listed above and then place another order for the product you would like. If the original order used a discount code please contact our customer service support team.

 

Cancellation

If you decide to cancel your order, we will make every attempt to cancel it prior to being shipped. Once the product is shipped, you will have to begin the return process.

 

Availability

All purchases made with us are subject to availability. We do our best to keep in stock most products that are advertised by us and to keep our site up to date with the availability of products. If there is a considerable delay in dispatching your order, or if for any reason, we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, or if possible, to put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available. If certain products are out of stock or discontinued, we will notify you and make suitable arrangements.