Questions & Answers
If your order is still being processed and has not shipped,please contact us at firstname.lastname@example.org ASAP cancel your order.If the item is already sent, we are unfortunately unable to cancel or adjust orders.
Can I change my order information such as the shipping address, size,color or style after the order is placed?
If you mistakenly input the wrong information Please contact us at email@example.com ASAP. We will see if we can take care of it before it is too late. However, we can't guarantee anything in this case. Once your order has already entered the shipping process, we won't be able to change anything.
When logging into your account, , please click on the "Forgot your password?" button on the log in page.
We are currently experiencing very high demand so please allow 3- 7 Business days for your order to be processed.Once your order is processed you will be sent an email with estimated delivery date or tracking link. Shipping time varies by location.United States (5-20 Business days)Europe (8-20 Business days)
The tracking number I received says that my order has been delivered, but I'm not able to locate it. What should I do?
We’re sorry to hear this! Our shipping carriers work independently from Little Donkey Andy to deliver your shipment, but we can resolve this together! If your shipment status reads “delivered” and it's only been a day, we recommend that you sit tight! A carrier may scan the package as delivered before it gets to you. It may be delivered 1 day after you receive the delivery notification.If your package doesn’t show up after a day, we recommend that you file a claim with the shipping carrier. If you need help to complete this step, please contact Customer Support Team.While Little Donkey Andy is not responsible for lost or stolen packages, we will work with you to file a claim, get a replacement shipment or set you up with a refund.
Little Donkey Andy is not responsible for any duties and taxes applied to your orders. All fee imposed during or after shipping are responsibility of the customer. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.
Our current shipping carrier + ship method doesn’t support delivery to all global locations. Only ship to the following countries:
We do apologize for any inconvenience!
No. Orders can only be shipped to physical residential or commercial addresses.
If you are not completely satisfied with your purchase, you may return it within 30 days from the delivery date.
We sincerely hope that your Little Donkey Andy product will accompany you throughout your outdoor life, but if it’s not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns must be made within 30 days of the delivery date. Final sale items are not eligible for return.For a more detailed return policy, please check this link.
If you wish to return an item purchased from littledonkeyandy.com, please follow this link.
Once a return has been received,depending on your financial institution your refund will be applied to the original form of payment within may take up to 10 business days .
If there are any discrepancies with your refund amount, please contact our at firstname.lastname@example.org for more information.
We currently only accept payments via Paypal,Visa,Mastercard,Maestro,Discover,American Express,Diners Club,Visa Electron.
Your personal information is and always will be our first priority.We use the industry standard security protocol, SSL, which is the best method available today to encode sensitive information and ensure secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it!